Here you will find comprehensive and accurate answers to any order questions about Tenorshare Windows Tools. Besides, our support team is always available 24 hours per day.
As software developer, we only charge the price as list on the website. For the extra part, it might be the tax or Extended Download Service.
What is Download Protection/Extended Download Service?
EDS (External Download Service) is a service provided and charged by the payment platform separately, which lets you store your software download on a secure server for backup purposes for two years.
Is it necessary to purchase this service?
Honestly it is not necessary. We provide free downloads and updates for our purchased customers. Go to our official website to download the latest version, or contact us freely.
How to get refund of EDS?
As a separate charge from our software, you need to contact payment platform to request a refund of this service.
Tip: Please provide your order ID in the e-mail and specify that you'd like to refund the EDS (External Download Service) only, not the software.