Order FAQ

Here you will find comprehensive and accurate answers to any order questions about Tenorshare Windows Tools. Besides, our support team is always available 24 hours per day.

• Q 1. What is "Extended Download Service"?

  Extended Download Service helps you get a copy of your download and let you redownload your software for about two years after the data of purchase. It is the service offered and charged by Swreg/RegNow, our partner in payment platform. For more information, you can refer to: http://www.swreg.org/eds.html. If you don't want to purchase this service, please click the button in front of the product name in the shopping list to cancel order. And once you purchased any products from Tenorshare, you can retrieve the download and registration information at any time for free.

• Q 2. What does back-up CD means?

  Backup CD will keep a copy of your product. If your product got lost due to computer crash or reinstallation, you can use the backup CD to reinstall the product. You are highly recommended to have one. Once an order is processed and the registration, download instructions are issued, it can't be canceled. And we don't refund or exchange products in these circumstances:

• Q 3.Is your online order form secure?

  Yes, it is 100% secure. Our secure server is at Swreg.org, a veteran ecommerce company specializing in software.

• Q 4. Can I pay for your software by check, purchase order or wire transfer?

  You can pay for our software by the following payment methods: credit-card online, credit-card by phone, credit-card by fax, purchase order, check, wire transfer, PayPal, ACH, postal mail. We recommend to use the credit-card online payment method because in this case you will receive your registration code via e-mail within a several minutes of placing an order.

• Q 5. Who should I contact with ordering questions about a product?

  To get answers on questions concerning ordering, payment or shipping procedures, please visit the Customer Service Center at: Swreg.org.

• Q 6. If I pay for the program now, how long will it take before I receive my download URL?

  It depends on the payment method you use. If you order online with your credit card, you will have your download URL after you submit the order form and an email with download URL.

• Q 7. I have not received a download URL. Why?

  Please make sure you have input correct email address and submit your order. For other cases, please feel free to contact us.

• Q 8. Is technical support free?

  Yes, technical support is free. You don't need to pay for technical support. Just send us an email at support@windowspasswordsrecovery.com in case you face any trouble using our document conversion tool.

• Q 9. What is our refund policy?

  1. You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
  
  2. You changed your mind after placing an order.
  
  3. You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
  
  4. Refund for part of a bundle.
  
  5. You failed to receive the registration code for the product, and didn't try our "Registration Code Retrieval" wizard.

• Q 10. I failed to register, how to do then?

  First, make sure the registration code is corresponding to the right product. If it is still be failed to registration, please send email to support@windowspasswordsrecovery.com with detailed screenshot you have meet. The support team will give you the quick responses.

• Q 11. What shall I do if the registration code is invalid?

  Have you purchased the software? If you have ordered the program and the program said the registration code is invalid, please contact the support team for help.