Q 1. What is "Extended Download Service"?
Extended Download Service helps you get a copy of your download and let you redownload your software for about two years after the data of purchase. It is the service offered and charged by Shareit/RegNow, our partner in payment platform. For more information, you can refer to: https://www.mycommerce.com. If you don't want to purchase this service, please click the button in front of the product name in the shopping list to cancel order. And once you purchased any products from PassFab, you can retrieve the download and registration information at any time for free.
Q 2. What does back-up CD means?
Backup CD will keep a copy of your product. If your product got lost due to computer crash or reinstallation, you can use the backup CD to reinstall the product. You are highly recommended to have one. Once an order is processed and the registration, download instructions are issued, it can't be canceled. And we don't refund or exchange products in these circumstances:
Q 3. Is your online order form secure?
Yes, it is 100% secure. Our secure server is at mycommerce.com, a veteran ecommerce company specializing in software.
Q 4. Can I pay for your software by check, purchase order or wire transfer?
You can pay for our software by the following payment methods: credit-card online, credit-card by phone, credit-card by fax, purchase order, check, wire transfer, PayPal, ACH, postal mail. We recommend to use the credit-card online payment method because in this case you will receive your registration code via e-mail within a several minutes of placing an order.
Who should I contact with ordering questions about a product?
To get answers on questions concerning ordering, payment or shipping procedures, please visit the Customer Service Center at: mycommerce.com.
If you have any technical questions in the process of using PassFab products, please be free to contact us. We will be very glad to help you. Usually you will have an answer within 24 hours in working days.
Please submit the following information in the online form:
- 1. Which operating system do you run?
- 2. Where and when have you purchased our software?
- 3. What is the number of your Order ID?
- 4. Did you receive an error message? If yes what exactly does it read?
- 5. Can the problem be duplicated?
- 6. If possible an attached screenshot.